Maintenance & Support

Keeping downtime, down

In general, computer hardware and software is remarkably reliable. However, as 100% reliability is never possible, you can be prepared with proven, rapid-response maintenance and support from Future Networks. Obtain peace of mind with a service tailored to your business and your budget. Unlike other IT Support providers, Future Network provides an "all under one roof" solution for IT, Cabling and Networking.

Help desk 
In the interests of minimising downtime, we always first try to help you fix your systems yourself by advising  over the phone.

On-site repairs 
If remote support is impossible, our engineers always arrive with a full range of hot-swap parts in addition to the usual spare-parts kit, even loan equipment.  In this way, we ensure that in most cases, the issue will be resolved after the first visit.

Guaranteed response-and-fix times 
Available for a wide range of products, including PCs, notebooks, servers, printers and networking equipment. Our response times are maximums and arrival on site is often quicker. To help you plan your way out of any disruption, we always try to give you an accurate time-to-fix forecast.

Service Packages
These consist of either a Full Maintenance Contract or Retained Service Agreements (RSA's).  Developed from extensive market research, Future Networks’s Service Packages are unmatched in cost and flexibility.

Some of the benefits include:

• No contract length / tie in
• No loss of investment if services remains unused
• 15-minute increment charges
• Helpdesk support
• Response times tailored to requirements
• Support sustained, irrespective of annual cycle
• Your RSA account for all IT-related expenditure

For more information regarding our I.T. services, please select a link below: